Customer Service, Help & FAQs

Shipping & Delivery

Most of our deliveries are carried out through local couriers and Australia Post. We deliver according to the delivery zone in which the orders are delivered to. Almost all of our orders  receives a tracking number for the package of your order. You can be informed at any time for the shipping status of your order by visiting the websites of our partnering shipping companies. Orders can be organised to be picked up from our store.

The processing of orders and all deliveries are made Monday to Friday excluding public holidays. We currently do not have a weekend delivery service.

During the "wet season" deliveries into Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual timeframes.

Deliveries to your address will occur between 8:00am - 5pm Monday to Friday. Please note that suburbs and delivery zones are subject to reclassification from time to time. A street address is required for delivery. PO Boxes cannot be used as a delivery address. Orders placed after 11:30pm ESDT, will dispatch the next business day.

1800 Computers cannot be held responsible for any inaccurate addresses provided to us, when filling the shipping form. In very rare circumstances, we may not be able to fulfil your order. Should we experience any problems with the availability of your order, we will contact you and let you know as soon as possible. Whilst, our shipping partners will use all reasonable endeavors to meet the timescales of your delivery option, they may sometimes experience delays because of unforeseen circumstances beyond their control (like physical disasters, labor strikes, etc.). We, therefore cannot accept any liability for any delays or non-delivery. Nonetheless, even in those rare cases, we would appreciate if you could accept our apologies.

Returns & Replacements

We will offer a refund/ exchange on most products purchased at 1800 Computers. If you are not completely satisfied with your product, return it to us for a full refund / and or exchange.

When you return a product please provide:

- An original 1800 Computers tax invoice, copy tax invoice, or delivery docket.
- The products original packaging, including any instruction manuals and /or information booklets and original cartons/container.

Our Return Policy is available on computer software if the product is unopened, defective or unfit for purpose as specified on packaging.

Ordering

Once you have finished shopping you can view the products in your Shopping Cart by clicking the ‘My Cart’ link in the top right-hand side of the screen. Then to proceed with your purchases click on the Checkout button. Alternatively contact us to complete your order for you. We accept PayPal and all major credit cards.

Can I create an account with 1800 Computers?

Of course you can create an online account. We do encourage that, since, you will be able to see more discounts and offers, will browsing 1800 Computers.

The procedure is really simple. Log in as a new customer and complete the relevant details which will enable you to: Proceed through checkout faster when making a purchase; check the status of orders; view past orders; make changes to your account information; change your password; add alternative addresses (for shipping to multiple family members and friends)

Can I shop without creating an account?

Yes, when you have placed the goods into your shopping cart and started the check out process, you simply fill out the order form, we will only collect the minimum amount of details from you to process your order and you will not be required to create an account. Keep in mind though, that you can simply tick the ‘Create an account for later use’ and have all the advantages that an account at 1800 Computers offers.

How will I know my order is placed?

Once your order has been placed and payment has been accepted you will see on the order acknowledgement screen your order number plus an order acknowledgement e-mail will be sent to the e-mail address you provided.

Can I add a different delivery address to my order?

Yes, you can send your goods to a different delivery address to your billing address. When you are on the Shopping Cart page, simply click on the ‘Checkout with Multiple Addresses’. Add as many addresses as you like,  choose the shipping methods, personalize the orders with possible gift messages, and follow the Place Order step to finalize your order. In case you require any assistance, do not hesitate to contact Customer Support.

Payment, Pricing & Promotions

Online payments

- Visa, MasterCard, Paypal and Direct Deposit.

In store payments

- Cash, Visa, MasterCard, Paypal and Direct Deposit.

Viewing Orders

Once an order has been placed you can view the updates by email as we will keep you informed of each step of the process and can also be tracked through logging onto the website.

Updating Account Information

Account information can be updated by logging into the website and updating details if you have any problems please contact us and we will do our upmost to resole your issue.