Frequently Asked Questions - Computer Service & Repairs

For hardware related faults such as hard drive, ram, motherboard etc... yes, warranty will be void in most cases. In these circumstances we recommend you contact the manufacturer first. In hard drives case, warranty will be void as manufacturer won't recover lost data, only supply a replacement.

For software related faults, no warranty will be void on the system.

Generally we require minimum parts required for equipment to work. The following are few suggestions for laptops, desktops and printers.

For laptops:
* Bag
* Charger/Power Adaptor
* Any broken/fallen parts
* Receipt of purchase
* CDs/DVDs
* Password if secured

For desktops:
* Any broken/fallen parts
* Receipt of purchase
* CDs/DVDs
* Password if secured

For printers:
* Power Adaptor
* Any broken/fallen parts
* Receipt of purchase

For monitors:
* Power Adaptor
* Any broken/fallen parts
* Receipt of purchase

We service all versions of Windows, Linux, Apple software.

In this case, avoid using the computer for banking, e-mail, messaging or any other private systems. Immediately call your bank ask to change your password as well as change your password for all other sites you might have accessed on this computer such as e-mail, messaging software and online accounts.

Call us and make an appointment.

In the mean time backup all your important information on to external storage such as USB or CD/DVD.

Disconnect the computer from the Internet as to avoid further infections.

Sometimes computer repair services cannot be completed onsite. In this event, we will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair.

At 1800 Computers, we are extremely serious about the quality of our service.

1. We guarantee our technical expertise - in the event that our technician is unable to fix or diagnose the problem because they do not have the technical expertise to do so, then there is no charge for the service. However, if they diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the parts elsewhere, normal charges do apply.

You can expect one of our friendly qualified technicians, in uniform, to be on time and introduce themselves upon their arrival. Clear communication is our number one priority, so you can expect them to keep you thoroughly informed as to what is going on from the moment he/she arrives onsite. Shortly after arriving, we will give you a diagnosis of the problem and an estimate of the time it will take to fix, as well as keep you updated throughout the service, so there are no surprises.

It largely depends on the nature of the issue, however, most of our onsite services are completed within the first hour. If the service is going to take longer, your technician will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, our technicians will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges!

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We provide expert, same day, onsite computer help, repairs and services. Our services cover a wide range of computer issues - just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal as well as point of sale, security cameras just to name a few.

Yes, we service homes as well as small businesses, schools, private institutions, government, educational, hospitals and large corporations.

Warranty for service generally is 3 months on parts and hardware and 1 month on software. All new and used parts used in repair of laptops or LCD screens carry 3 months of warranty on labour and parts. All new parts supplied carry a standard minimum of 1 Year manufacturer's warranty.