For hardware related faults such as hard drive, ram, motherboard etc... yes, warranty will be void in most cases. In these circumstances we recommend you contact the manufacturer first. In hard drives case, warranty will be void as manufacturer won't recover lost data, only supply a replacement.

For software related faults, no warranty will be void on the system.

Generally we require minimum parts required for equipment to work. The following are few suggestions for laptops, desktops and printers.

For laptops:
* Bag
* Charger/Power Adaptor
* Any broken/fallen parts
* Receipt of purchase
* CDs/DVDs
* Password if secured

For desktops:
* Any broken/fallen parts
* Receipt of purchase
* CDs/DVDs
* Password if secured

For printers:
* Power Adaptor
* Any broken/fallen parts
* Receipt of purchase

For monitors:
* Power Adaptor
* Any broken/fallen parts
* Receipt of purchase

We service all versions of Windows, Linux, Apple software.

In this case, avoid using the computer for banking, e-mail, messaging or any other private systems. Immediately call your bank ask to change your password as well as change your password for all other sites you might have accessed on this computer such as e-mail, messaging software and online accounts.

Call us and make an appointment.

In the mean time backup all your important information on to external storage such as USB or CD/DVD.

Disconnect the computer from the Internet as to avoid further infections.

Sometimes computer repair services cannot be completed onsite. In this event, we will give you a fixed quote for the offsite repair of your computer as well as let you know when it will be returned. You will also be kept up-to-date at all times on the progress of your repairs while it is offsite. We do ask you to sign a form, authorising the removal of your hardware to take offsite for repair.

At 1800 Computers, we are extremely serious about the quality of our service.

1. We guarantee our technical expertise - in the event that our technician is unable to fix or diagnose the problem because they do not have the technical expertise to do so, then there is no charge for the service. However, if they diagnose a faulty component which needs to be replaced and you choose not to proceed or decide to source the parts elsewhere, normal charges do apply.

You can expect one of our friendly qualified technicians, in uniform, to be on time and introduce themselves upon their arrival. Clear communication is our number one priority, so you can expect them to keep you thoroughly informed as to what is going on from the moment he/she arrives onsite. Shortly after arriving, we will give you a diagnosis of the problem and an estimate of the time it will take to fix, as well as keep you updated throughout the service, so there are no surprises.

It largely depends on the nature of the issue, however, most of our onsite services are completed within the first hour. If the service is going to take longer, your technician will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, our technicians will always perform the services quickly, onsite, so you can be up and running again as soon as possible. If it is necessary to take your computer offsite to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges!

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We provide expert, same day, onsite computer help, repairs and services. Our services cover a wide range of computer issues - just about any type of computer support our customers need. They include hardware and software repairs, system security solutions, wireless and wired networking, data backup and recovery solutions and virus/spyware prevention and removal as well as point of sale, security cameras just to name a few.

Yes, we service homes as well as small businesses, schools, private institutions, government, educational, hospitals and large corporations.

Warranty for service generally is 3 months on parts and hardware and 1 month on software. All new and used parts used in repair of laptops or LCD screens carry 3 months of warranty on labour and parts. All new parts supplied carry a standard minimum of 1 Year manufacturer's warranty.

Usually the answer to this is no. Most programs store files all over your hard drive making it impossible to find and transfer them all. When a reload is necessary, we will install any programs that you bring to us on CD. We can also create a image of your hard drive for backup purposes.

Computers are complicated machines and data loss is therefore always an unfortunate possibility. This is why we are so crazy about all of our customers having appropriate backup solutions in place because it's the only way to really protect yourself from data loss. We highly recommend that you always keep a backup of your critical files so you are never at risk, however, if necessary, we can also offer back-up services before we start any work onsite.

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34 120 509 202

At the moment we service all around Sydney, NSW. However if you are outside this area and require assistance, we can organise a either a delivery/shipment of your item or organise a computer store near you for a computer service.

* We come to you - no need to bring your computer to us unless required.
* Same Day Service
* Our experienced and certified technicians are among the best in the industry, ensuring the quickest solutions for our customers.
* We're on-call seven days a week - so no matter what day of the week, we are at your service.
* High customer service quality.
* We speak plain English - We can explain what we're doing and why.

We outsource cabling work to our partners who offer a great deal, we don't make commission from their services. You are welcome to arrange your own quotes and professionals.

No problem! Please just call us before your scheduled appointment time. If you had a repair job with us, and you wanted to cancel that, it's fine with us as long as we get notice as soon as possible. However, after a quote has been accepted and we have repaired an item, we will still be charging for the full price of quote and no cancellation will be accepted.

Our service fees are strictly time-based meaning you can have our technicians working on multiple computers and/or problems at once without getting hit with extra charges - our technicians are terrific multi-taskers and can therefore often knock over multiple issues simultaneously. Please note that naturally, the service fees do not include hardware or software which we can offer at very competitive prices.

We don't have a callout fee, once you accept our quote on the job, we charge $90 for the 1st hour followed by $20 an hour.

If the immediate problem is completed before the minimum one hour service, our technicians will be delighted to spend the rest of the hour optimising your system and answering any other questions you might have.

We're on-call seven days a week! What's more, we have evening appointments available on weekdays too at no extra charge. Appointments are available Monday through Friday, 8am - 8pm, and weekends, as well as most public holidays, 9am - 5pm local time.

We accept payment by MasterCard & Visa cards, as well as cash. Cheques are only accepted with prior arrangement. At the end of the service, we will also email you an invoice and receipt for your records. No fuss! Approved business clients can also apply for an account with 7 day terms.

It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

When you purchase a new system, rather then upgrade, you will have a 2nd computer as backup.

Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.

Yes. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing & stock level. Each price match is handled on an individual basis.

If the product differs in features, colours, condition, warranty, sourced from another country or through a different channel, we won't be price matching.

Certainly, our network of suppliers and connections allows us to find just about any part or component you may need such as hard drive controllers, motherboards, expansion cards, specific model optical drives etc... Contact us with your request.

Certainly, you can contact us with your requirements and we can recommend options that will meet your needs.

Yes you can, for your convenience, our technicians drive fully stocked vehicles so that they can fix most problems on the spot. If the required part isn't immediately available, we will organise it for you as soon as possible and make a return follow-up visit for which the callout fee will be waived.

Certainly we can, contact us with your requirements, we can work close with you and our designers to create